FAQs

Booking Questions (click to open)

Frequently asked questions:

Q:HOW DO I RESERVE MY CABIN?
A:Priority Booking (for past Cruise to the Edge Passengers only) begins at 2pm Eastern on Monday, August 26, 2013.  Past passengers will receive their own personal booking link via email.  All Instructions for booking will be included.

General Reservations will open for all guests on Thursday Afternoon, August 29th at 2 pm Eastern.
If you have any customer service related questions, please email them to reservations@cruisetotheedge.com.

Q:WHAT INFORMATION WILL I NEED IN ORDER TO BOOK MY CABIN?
A:Before you proceed to booking, make sure you have the following information for all of your guests:

Full LEGAL Name (no nicknames please)
Date of Birth
Citizenship
Phone Number
Email address
Any special dietary or physical needs

Please refer to the Deposits & Cancellations for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card number (with expiration date and card verification number) as well as the billing address, phone number, and email for each card. Sorry Discover Card is not accepted.

Q:HOW MUCH DO CABINS COST?
A:Up to date pricing for cabins can be found on the PRICING page of our website.
Q:CAN I BOOK A CABIN AS A SINGLE PASSENGER?
A:Yes, please see our PRICING page for our single rates.  Single occupancy cabins are responsible  the mandatory government taxes, fees, and miscellaneous charges of $225 for one (1) guest.
Q:DO I NEED A PASSPORT?
A:We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. PLEASE CLICK HERE for a complete explanation of the travel documentation required to attend Cruise to the Edge.
Q:WHAT DOES THE PRICE INCLUDE?
A:The following is included in the price of your Cruise Fare:

        • Roundtrip, 5-Night Cruise to the Edge from Miami, Florida on the fabulous MSC Divina
        • Two exciting ports of call:  Isla de Roatan, Honduras and Cozumel, Mexico
        • All meals in the Main Dining room, Lido Buffet
        • Non-carbonated beverages (coffee, tea, juices, etc)
        • Complimentary Access to Fitness Center, Pools, Jacuzzis, Decks/Deck Chairs, Casino, Disco/Night Club & More!
        • Incredible and exclusive Cruise to the Edge Concerts, Events & Activivites

Your Cruise Fare Does Not Include:

        • Government fees and taxes
        • Fuel Surcharges
        • Travel Insurance
        • Transportation to/from ship
        • Shore excursions, sightseeing or meals ashore
        • Meals in specialty and à la carte restaurants
        • Wine, beer, liquors, cocktails, sodas, bottled/mineral water
        • Laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping
        • Onboard gratuities to the ship’s personnel
        • Any other items of a personal nature
Q:ARE THERE ANY DISCOUNTS AVAILABLE?
A:We are offering a 5% Paid in Full discount.  Click Here for more details.
Q:WHAT IS THE PAYMENT SCHEDULE?
A:

The date you make your reservation will ultimately determine your total payment due at the time of booking.

  • $100 per person deposit is due at the time of the reservation.
  • $400 per person is due by Tuesday, October 3, 2013.
  • 50% of the remaining balance is due by Tuesday, November 22, 2013.
    Reservations made on or after November 22nd but before January 23, 2014 will require a deposit of 50% of the full cruise fare at the time of booking.
  • Reservations/Bookings Made From January 23, 2014 Through March 8, 2014:
    Reservations/bookings made after January 23, 2014 but before March 8, 2014 will require a 50% deposit at the time of booking, and the remaining balance must be paid in full within 30 days of the booking or by March 3, 2014, whichever is earlier.
  • Reservations/Bookings Made On Or After March 8, 2014:
    Reservations made on or after March 8, 2014 must be paid in full at the time of booking.

If payment in full has not been received by January 23, 2014 , Cruise to the Edge reserves the right to consider a reservation cancelled, and to charge the applicable cancellation penalties.

A $25 late payment fee may be applied per passenger for each cabin that does not remit payment by the required payment deadlines.

Payment Terms supersede those made by the MSC Cruises Passenger Contract. Please note the payment provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises or its affiliated entities, whether in the MSC Passenger Contract terms or elsewhere. All rights granted to passengers in the MSC Cruises Passenger Contract, relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

Q:WHAT IS THE CANCELLATION POLICY?
A:Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that passengers consider purchasing Travel Insurance.

ALL PAYMENTS ARE NON-REFUNDABLE.

If You Do Not Show Up For The Cruise On Time, or Do Not Otherwise Use Your Ticket: 
There will be no refunds given.

All cancellations and reservation changes must be submitted in writing via email to reservations@CruisetotheEdge.com. The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made.

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.

NO-SHOWS

There will no refunds given for those who do not show up on time, unused tickets, or after the Cruise has occurred.

Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.

NAME CHANGES, TRANSFERS & FEES

The passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation.

Primary passenger name changes are considered a transfer, and are subject to a $100 transfer fee.

If a Primary passenger reservation is transferred to a NEW passenger, the NEW passenger must make full payment of amounts due based on the above due dates. Once, and only if, such payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler.

Through November 30, 2013, each cabin will receive one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers. Additional name changes through November 30, 2013 will be assessed a $50 fee for each occurrence.

Name Changes made on or after December 1, 2013 and before March 5, 2014 will be assessed a $100 name change fee.  No name changes will be permitted after March 5, 2014.

All reservation changes (name changes, transfers & fees) must be submitted in writing via email to reservations@CruisetotheEdge.com. The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made.

Q:CAN I MAKE CHANGES TO MY RESERVATION?
A:Yes.  However, the passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation.

Please call our Cruise to the Edge Team at (855) 330-2883 AND email us at reservations@cruisetotheedge.com. All changes must be submitted in writing via email.  Please DO NOT call MSC to make changes to your reservation as this is a charter and all changes must go through our reservation center.

Q:HOW DO I MAKE A PAYMENT?
A:

It is your responsibility to make your payments by the due dates.  You can make a payment at any time by either calling us at (855) 330-2883 or by using the “Payment Link” located in your confirmation emails.

Q:CAN I GO ON THE CRUISE IF I’M PREGNANT?
A:

Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel.  Women who will be 24 weeks or more at the time of embarkation (April 7, 2014) for health and safety reasons are not allowed sail.  MSC reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage.

Q:DO I NEED TRAVEL INSURANCE?
A:

We HIGHLY recommend the purchase of Travel Insurance. Please use the Travel Insurance link for more information and to purchase Travel Insurance. Make sure you purchase your travel insurance prior to paying the cruise in-full.

Onboard Questions (click to open)

Frequently asked questions:

Q:WILL THE ARTISTS BE ONBOARD FOR THE WHOLE CRUISE?
A:Yes. All of our artists will be joining you for the full cruise, and performing onboard the ship. However, there may be some cases where an artist needs to join us during the cruise or depart early due to a scheduling conflict or other family commitment.
Q:WILL THE ARTISTS BE SIGNING AUTOGRAPHS/TAKING PHOTOS WITH GUESTS?
A:Artists will not be doing any formal autograph/photo sessions. Any autographs, photos or other interactions will be at the band’s discretion.
Q:HOW MANY SHOWS WILL YES AND OTHER ARTISTS PLAY?
A:Most bands will be playing 2 performances. Other artists will be playing at least once, with many performing multiple times.
Q:HOW WILL SEATS BE ASSIGNED AND WHEN WILL I RECEIVE MY SEAT ASSIGNMENT?
A:Yacht Club, Aurea Suite and Large Balcony VIP passengers will have priority seating in the first 12 rows, with the remaining seats  assigned based on the timestamp on the initial reservation.

Your seat assignment will be on the back of your Cruise to the Edge laminate, which you will receive once on board the ship.

Q:WHERE CAN I LEARN MORE ABOUT THE SHIP?
A:You can view photos, deck plans and even a virtual tour of the MSC Divina by clicking HERE.
Q:WHAT CAN WE DO WHEN GOING ASHORE?
A:Each port of call has multiple shore excursion options. Whether it be snorkeling, shopping or kayaking, you can call us at (855) 330-2883 and we can book your shore excursion for you.
Q:IS THERE A CASINO ONBOARD?
A:Yes. The beautiful MSC Divina has a casino featuring slot machines, blackjack, roulette, bingo and much more! Please keep in mind that MSC is required to close the casino (as well as other shops onboard) while we are in port.
Q:

WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?

A:We will release the schedule of concerts and events about one week before the sailing.
Q:WHAT ARE THE DINING OPTIONS ONBOARD?
A:MSC Divina offers two formal dining room. The Black Crab dining room is the main dining room split between two decks (deck 5 and 6). Dishes range from traditional and tasty Mediterranean fare, to the most refined international recipes. For a quick lunch/dinner choose The Calumet or Manitou buffets offering the utmost quality and variety in Italian and international cuisine.

There are alternate dining restaurants onboard at an additional cost and by reservation only. More information on these dining venues will be coming soon.

Q:ARE THERE SPECIAL DIETS AVAILABLE?
A:MSC Cruises will make every effort to meet special dietary requests for vegetarian, diabetic, low fat, low-sodium, or low-cholesterol diets. Kosher meals are available for an additional charge. They are prepackaged (frozen) and must be requested in advance. For any additional dietary needs please contact us via email at: reservations@cruisetotheedge.com. Please request at the time of making your reservation and confirm with the Maitre D’ on the day of embarkation.
Q:WILL MY CELL PHONE WORK ONBOARD?
A:Yes, you can use your cell phone. But you will incur international roaming charges while at sea, so be sure to check with your carrier for rates. Ask about adding an international/caribbean plan for the time period of the cruise. MSC Cruises doesn’t institute any additional fees or charges associated with cell phone usage while onboard. Remember to pack your phone charger!
Q:IS THERE INTERNET SERVICE? WIRELESS?
A:Yes. There is a 24-hour Internet Café onboard. Each of the ship’s staterooms are outfitted with Cat-5 ethernet connections for your laptops, and wireless access is available in several areas throughout the ship. Ethernet cables are available at the reception desk. Internet usage rates will be available onboard.
Q:HOW DO I PAY FOR THINGS ON THE SHIP?
A:For your convenience, a cashless system is provided that allows you to sign for all of your onboard purchases (with the exception of the casino, Cruise to the Edge event merchandise or band merchandise – please see below). At embarkation, you will need to present your credit or debit card (MSC accepts Visa, MasterCard and American Express…Discover is NOT accepted) to receive your MSC Cruise Card, which will serve as your identification, stateroom key and charge card onboard the ship.

You may also open a MSC Cruise Card with a deposit of $200 ($300 for families consisting of 2 adults and 2 children), which can be made using cash or travelers checks. Personal checks and credit cards other than those listed above are not accepted. When your onboard purchases exceed your deposit, the deposit must be replenished before you can continue to make charges. If at the end of your cruise your deposit exceeds the amount of your purchases, the difference will be returned to you.

Q:ARE THERE ATM’S ONBOARD?
A:No. There are no ATM’s onboard the Divina. So plan ahead if you are going to gamble in the casino, or pay with cash at the Cruise to the Edge merchandise store or at the port stops. You will be able to get cash advances from the Pursers office once onboard. Cruise to the Edge event merchandise and other band merchandise can be purchased with cash or by credit card.
Q:DO I NEED TO TIP FOR ANYTHING DURING THE CRUISE?
A:Gratuities for the maitre d’ and his assistants, your dining room waiter and busboys, buffet staff, stateroom attendants, room service and bellboys were pre-paid via your additional passenger fees at the time of booking.

However, casino dealers and spa personnel were not included, since not all guests will utilize those services. Separately, a gratuity on all bar checks for your servers is included in the price of your drinks.

Gratuities are not mandatory; they are at your discretion. You may make adjustments by contacting the Guest Relations Manager at the Reception Desk at any point during your cruise.

Q:HOW OLD DO I HAVE TO BE TO DRINK ALCOHOL ON THE CRUISE?
A:Alcoholic beverages will not be sold or served to anyone under the age of 21.  Cruise to the Edge , On the Blue, Inc. and MSC reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to ShipBoard Etiquette.
Q:CAN I SMOKE ON THE SHIP?
A:MSC Cruises has introduced throughout its fleet a “Clean Air” policy, which will allow both smokers and non-smokers to enjoy their holidays on board in mutual respect. There are a few areas where smokers are welcome, but the majority of indoor spaces are now non-smoking. Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided.

Smoking is NOT allowed in cabins or on balconies. The rest of the ship is therefore totally smoke-free, for the benefit of non-smokers. Please refer to Shipboard Etiquette.

Q:ARE THERE HAIR DRYERS AND IRONS PROVIDED IN THE CABINS?
A:All cabins have a hair dryer. Irons are NOT provided nor allowed in cabins (see below).
Q:IS LAUNDRY SERVICE AVAILABLE?
A:Yes. A complete laundry service on board is available for an extra charge. There are no self-service laundry facilities onboard the ship.
Q:ARE THERE ANY BABYSITTING SERVICES ONBOARD?
A:No, MSC does not currently offer Babysitting
Q:ARE THERE ACTIVITIES AVAILABLE FOR CHILDREN ONBOARD THE SHIP?
A:Yes. MSC’s complimentary kid’s program is divided into three age levels:

MINI CLUB – 3 to 8 years old
JUNIORS CLUB – 9 to 12 years old
TEENAGERS CLUB – all teenagers

The MSC staff organizes activities, shows and games (Arts & Crafts, Dance, Painting Courses, Treasure Hunts, Mini-Olympics). The dedicated kids room is open to children up to ten years of age. Children under three are only permitted when accompanied by an adult who must remain with the child at all times. The kids room is available during shore excursions. The MSC Divina has a designated children’s pool and outdoor area. The ship also features video games in an arcade. Please note that the activities vary by the number and ages of the children onboard.

Q:ARE CRIBS AND/OR ROLLAWAYS AVAILABLE?
A:Cribs are available. Due to maritime law, however, each cabin is capacity controlled and rollaway’s are not allowed.
Q:ARE THERE MEDICAL SERVICES ONBOARD?
A:Yes. There is an onboard infirmary staffed by medical professionals. Medical services are provided aboard MSC’s vessels as a convenience to guests. There is a charge for services and/or medicines provided by the ship’s doctor and medical personnel. Although many injuries are capable of being treated on board, the shipboard medical infirmary has limited medical equipment and not all injuries or conditions can be adequately treated aboard the vessels. If necessary, the medical personnel may arrange for a visit to a shoreside medical facility at a port-of-call. Depending on the itinerary, available shoreside medical facilities may also have limited treatment capabilities. Due to the nature of sea travel urgent medical evacuation at sea is not always feasible due to reasons beyond MSC’s control. Guests should confer with their family physician to ensure they are fit for travel by sea. Although the ship’s doctor and medical personnel may wear uniforms or badges with an MSC insignia, the doctor and medical personnel are independent contractors. MSC does not control the medical treatment rendered to guests by the medical personnel aboard its vessels.

PLEASE NOTE: A complete FAQ for MSC, can be found HERE.

Travel FAQ’s (click to open)

Frequently asked questions:

Q:WHAT TIME DO WE DEPART FROM MIAMI?
A:The ship sails Monday, April 7, 2014 at 7:00pm. Passengers are asked to arrive no earlier than 1:00pm. Embarkation will begin at 1:00pm and all passengers are required to be on board by 5:00pm.
Q:WHAT TIME DO WE ARRIVE BACK IN MIAMI?
A:The ship returns to Miami on Saturday, April 12, 2014 at 6:00am. Disembarkation will continue until all passengers have cleared customs and debarked.
Q:WHEN SHOULD I SCHEDULE MY FLIGHT ARRIVAL/DEPARTURE?
A:The Miami International Airport (MIA)  is the closest area airport to Port Miami. Consider arriving a day or two earlier so that you can take advantage of the local attractions in the South Florida area. This also helps to avoid potential flight delays, baggage collection and transfer problems that could occur.

However, if you are arriving on the same day your cruise departs, both Cruise to the Edge and MSC Cruises suggest that you schedule your arrival and departure flights as follows:

Miami (MIA):  Arrive no later than 12:00 noon | Depart no earlier than 12 Noon
Ft. Lauderdale (FLL): arrive no later than 11:00 am | Depart no earlier than 1:00 pm.

Q:WHAT DOCUMENTS WILL I NEED FOR EMBARKATION?
A:

You will need to print and bring your cruise documents, which will be emailed to you one week before the sailing as well as a Government Issued Photo ID. We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. PLEASE CLICK HERE for a complete explanation of the travel documentation required for embarking on Cruise to the Edge.

Please keep in mind that the first AND last name on your cruise documents and your Government Issued Photo Identification MUST be an identical match. Therefore, in the event of a marriage, divorce, etc. additional documents may be needed (ie: marriage certificate).

Q:WHAT SHOULD I PACK?
A:April temperatures in the Caribbean range from an average low of 65-degrees to an average high of 77-degrees. So it is suggested that you pack lightweight, “resort casual” clothing — a few swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for shore trips, etc. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need.

Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool or even a little wet. So we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), sunscreen and lip balm.

For most evenings, resort casual is appropriate. However, t-shirts, shorts, and/or bare feet are not permitted in the formal dining rooms after 6:00pm. Cocktail dresses for women and suits or jacket and ties for men are typically appropriate for formal night — although we’ll have something slightly different in store our formal night. We’ll let you know more about that, and other theme days/nights as we get closer to sailing.

We recommend that you hand-carry all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry and any personal items that you may need in a separate carry-on bag. You should not put these items into checked luggage as they could become lost and prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.

On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.

Q: WHAT SHOULD I NOT PACK?
A:No illegal substances, no alcohol or non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited onboard Cruise to the Edge and MSC Cruises. All US and international laws pertaining to drug use should be respected, and will be strictly enforced. Please refer to our Shipboard Etiquette Policy.
Q:HOW MANY PIECES OF LUGGAGE CAN I BRING?
A:There is no limit to how many bags you can bring onboard, however storage space in cabins is limited. All carry on and checked bags will go through security. Make sure your luggage is tagged with the MSC luggage tags you will receive in your cruise packs. You will be able to obtain more at the pier.
Q:CAN I BRING MY OWN FOOD OR ALCOHOL ON THE SHIP?
A:MSC Cruises does not permit passengers to bring alcohol beverages onboard.  Other food and drink may only be brought onboard for health reasons. Alcoholic beverages purchased in the ship’s gift shops or in ports of call will be retained by MSC Cruises until the end of the voyage.