Booking Questions (click to open)
Frequently asked questions:
General Reservations will open for all guests on Thursday Afternoon, August 29th at 2 pm Eastern.
If you have any customer service related questions, please email them to firstname.lastname@example.org.
Full LEGAL Name (no nicknames please)
Date of Birth
Any special dietary or physical needs
Please refer to the Deposits & Cancellations for further information about passenger name changes, transfers, and other pertinent information about your reservation.
If you are paying with multiple credit cards, you will need all of the credit card number (with expiration date and card verification number) as well as the billing address, phone number, and email for each card. Sorry Discover Card is not accepted.
- Roundtrip, 5-Night Cruise to the Edge from Miami, Florida on the fabulous MSC Divina
- Two exciting ports of call: Isla de Roatan, Honduras and Cozumel, Mexico
- All meals in the Main Dining room, Lido Buffet
- Non-carbonated beverages (coffee, tea, juices, etc)
- Complimentary Access to Fitness Center, Pools, Jacuzzis, Decks/Deck Chairs, Casino, Disco/Night Club & More!
- Commemorative Cruise to the Edge, Limited Edition Print (each passenger)
- Incredible and exclusive Cruise to the Edge Concerts, Events & Activivites
Your Cruise Fare Does Not Include:
- Government fees and taxes
- Fuel Surcharges
- Travel Insurance
- Transportation to/from ship
- Shore excursions, sightseeing or meals ashore
- Meals in specialty and à la carte restaurants
- Wine, beer, liquors, cocktails, sodas, bottled/mineral water
- Laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping
- Onboard gratuities to the ship’s personnel
- Any other items of a personal nature
The date you make your reservation will ultimately determine your total payment due at the time of booking.
- $100 per person deposit is due at the time of the reservation.
- $400 per person is due by Tuesday, October 3, 2013.
- 50% of the remaining balance is due by Tuesday, November 22, 2013.
Reservations made on or after November 22nd but before January 23, 2014 will require a deposit of 50% of the full cruise fare at the time of booking.
- Reservations/Bookings Made From January 23, 2014 Through March 8, 2014:
Reservations/bookings made after January 23, 2014 but before March 8, 2014 will require a 50% deposit at the time of booking, and the remaining balance must be paid in full within 30 days of the booking or by March 3, 2014, whichever is earlier.
- Reservations/Bookings Made On Or After March 8, 2014:
Reservations made on or after March 8, 2014 must be paid in full at the time of booking.
If payment in full has not been received by January 23, 2014 , Cruise to the Edge reserves the right to consider a reservation cancelled, and to charge the applicable cancellation penalties.
A $25 late payment fee may be applied per passenger for each cabin that does not remit payment by the required payment deadlines.
Payment Terms supersede those made by the MSC Cruises Passenger Contract. Please note the payment provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises or its affiliated entities, whether in the MSC Passenger Contract terms or elsewhere. All rights granted to passengers in the MSC Cruises Passenger Contract, relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.
ALL PAYMENTS ARE NON-REFUNDABLE.
If You Do Not Show Up For The Cruise On Time, or Do Not Otherwise Use Your Ticket: There will be no refunds given.
All cancellations and reservation changes must be submitted in writing via email to reservations@CruisetotheEdge.com. The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not apply to you or be operative.
There will no refunds given for those who do not show up on time, unused tickets, or after the Cruise has occurred.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by MSC Cruises, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the MSC Cruises contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.
NAME CHANGES, TRANSFERS & FEES
The passenger who places a reservation for a cabin on board is considered the cabin’s “Primary” passenger, and is therefore solely responsible for initiating or authorizing changes to the reservation.
Primary passenger name changes are considered a transfer, and are subject to a $100 transfer fee.
If a Primary passenger reservation is transferred to a NEW passenger, the NEW passenger must make full payment of amounts due based on the above due dates. Once, and only if, such payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler.
Through November 30, 2013, each cabin will receive one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers. Additional name changes through November 30, 2013 will be assessed a $50 fee for each occurrence.
Name Changes made on or after December 1, 2013 and before March 5, 2014 will be assessed a $100 name change fee. No name changes will be permitted after March 5, 2014.
All reservation changes (name changes, transfers & fees) must be submitted in writing via email to reservations@CruisetotheEdge.com. The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made.
Please call our Cruise to the Edge Team at (855) 330-2883 AND email us at email@example.com. All changes must be submitted in writing via email. Please DO NOT call MSC to make changes to your reservation as this is a charter and all changes must go through our reservation center.
It is your responsibility to make your payments by the due dates. You can make a payment at any time by either calling us at (855) 330-2883 or by using the “Payment Link” located in your confirmation emails.
Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 23 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel. Women who will be 24 weeks or more at the time of embarkation (April 7, 2014) for health and safety reasons are not allowed sail. MSC reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Passenger will be safe during the passage.
Onboard Questions (click to open)
Frequently asked questions:
Your seat assignment will be on the back of your Cruise to the Edge laminate, which you will receive once on board the ship.
WHEN WILL WE KNOW THE SCHEDULE OF EVENTS?
There are alternate dining restaurants onboard at an additional cost and by reservation only. More information on these dining venues will be coming soon.
You may also open a MSC Cruise Card with a deposit of $200 ($300 for families consisting of 2 adults and 2 children), which can be made using cash or travelers checks. Personal checks and credit cards other than those listed above are not accepted. When your onboard purchases exceed your deposit, the deposit must be replenished before you can continue to make charges. If at the end of your cruise your deposit exceeds the amount of your purchases, the difference will be returned to you.
However, casino dealers and spa personnel were not included, since not all guests will utilize those services. Separately, a gratuity on all bar checks for your servers is included in the price of your drinks.
Gratuities are not mandatory; they are at your discretion. You may make adjustments by contacting the Guest Relations Manager at the Reception Desk at any point during your cruise.
Smoking is NOT allowed in cabins or on balconies. The rest of the ship is therefore totally smoke-free, for the benefit of non-smokers. Please refer to Shipboard Etiquette.
MINI CLUB – 3 to 8 years old
JUNIORS CLUB – 9 to 12 years old
TEENAGERS CLUB – all teenagers
The MSC staff organizes activities, shows and games (Arts & Crafts, Dance, Painting Courses, Treasure Hunts, Mini-Olympics). The dedicated kids room is open to children up to ten years of age. Children under three are only permitted when accompanied by an adult who must remain with the child at all times. The kids room is available during shore excursions. The MSC Divina has a designated children’s pool and outdoor area. The ship also features video games in an arcade. Please note that the activities vary by the number and ages of the children onboard.
PLEASE NOTE: A complete FAQ for MSC, can be found HERE.
Travel FAQ’s (click to open)
Frequently asked questions:
However, if you are arriving on the same day your cruise departs, both Cruise to the Edge and MSC Cruises suggest that you schedule your arrival and departure flights as follows:
Miami (MIA): Arrive no later than 12:00 noon | Depart no earlier than 12 Noon
Ft. Lauderdale (FLL): arrive no later than 11:00 am | Depart no earlier than 1:00 pm.
You will need to print and bring your cruise documents, which will be emailed to you one week before the sailing as well as a Government Issued Photo ID. We STRONGLY recommend all guests travel with a valid passport, or one of the new Passport Cards. However, it is not necessarily required. PLEASE CLICK HERE for a complete explanation of the travel documentation required for embarking on Cruise to the Edge.
Please keep in mind that the first AND last name on your cruise documents and your Government Issued Photo Identification MUST be an identical match. Therefore, in the event of a marriage, divorce, etc. additional documents may be needed (ie: marriage certificate).
Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool or even a little wet. So we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), sunscreen and lip balm.
For most evenings, resort casual is appropriate. However, t-shirts, shorts, and/or bare feet are not permitted in the formal dining rooms after 6:00pm. Cocktail dresses for women and suits or jacket and ties for men are typically appropriate for formal night — although we’ll have something slightly different in store our formal night. We’ll let you know more about that, and other theme days/nights as we get closer to sailing.
We recommend that you hand-carry all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry and any personal items that you may need in a separate carry-on bag. You should not put these items into checked luggage as they could become lost and prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.
On the last evening of your cruise your luggage will be collected for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you.