CANCELLATION
Due to the unique nature of our event, we have a very strict “NO REFUND/CANCELLATION” policy. No refunds will be issued, unless due primarily to the fault of CTTE. Therefore, we HIGHLY recommend that passengers consider purchasing travel insurance. For maximum coverage, we recommend that you consider third party policies with “Cancel For Any Reason” coverage.
Travel Insurance is NOT included in your reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through On the Blue Cruises, Inc. & CTTE, LLC, or the CRUISE TO THE EDGE Reservations team. It is up to each guest to research and decide on a 3rd party vendor of his or her choice for insurance, if they choose to do so. On the Blue Cruises, Inc. & CTTE, LLC and CRUISE TO THE EDGE are not responsible for any losses, medical expenses accrued during travel and/or any and all deposits, due to lack of travel insurance. Not all travel insurance is the same, and you should carefully investigate to determine what situations are covered, and how they are covered, in each policy you may be offered.
If You Do Not Show Up For The Program On Time, or Do Not Otherwise Use Your Ticket: There will be no refunds given.
If you need to cancel, please follow the steps below:
- Email reservations@cruisetotheedge.com.for a “Reservation Change Request Form”.
- The main guest on the reservation must fill out, sign, and submit the form BEFORE the room will be canceled.
- Once filled out and signed, please scan or take a picture and email to: reservations@cruisetotheedge.com or fax to 1-954-417-6264.
The date the form is received will be the date of cancellation. No exceptions will be made, and this process must be followed (unless the cancellation is done by On the Blue Cruises, Inc. & CTTE, LLC for failure to pay or other reason(s) within our discretion).
NO-SHOWS
There will be no refunds given for those who do not show up on time, for unused tickets, or to those seeking refunds after the Cruise has commenced.
Please note the cancellation provisions of these Terms and Conditions apply to the Cruise, regardless of any representations made by Royal Caribbean, whether in its passenger contract terms or elsewhere. The rights granted to passengers in the ROYAL CARIBBEAN Cruise Ticket Contract relating to the payment or refund of cruise fare and to cancellations by passengers are superseded by these Terms & Conditions and shall not be applicable.
RESERVATION CHANGES, TRANSFERS & FEES
The Passenger who places a reservation for a cabin onboard is considered the cabin’s “Primary” passenger and is therefore solely responsible for initiating or authorizing all changes to the reservation. Downgrading your cabin to a cabin of lesser value is not allowed. Primary passenger name changes are considered a CABIN TRANSFER and are subject to a transfer fee of $299 USD. All new passengers are required to complete and agree to the Reservation Terms & Conditions before the change will be accepted.
IMPORTANT NOTE: Not all cabins can accommodate 3 and/or 4 guests. Cabins that hold more than two passengers are limited and we cannot guarantee that additional guests can be added to your cabin at a later date. Triple and quad occupancy cabins will only be assigned to those with more than 2 passengers in the cabin at the time of booking. Guests that plan to add additional guests, may attempt to do so, but are not guaranteed their stateroom will accommodate the new occupancy after the original booking date. This may require a change of cabin location or an upgrade of category, but this is also subject to availability.
In addition, if a guest is purchasing a VIP Cabin, VIP credentials are capacity controlled and therefore guests may not be able to be added to VIP cabins at a later date.
No transfer or change of a reservation to a NEW passenger shall be made without CTTE’s prior written approval, to be given or withheld in CTTE’s sole discretion. Subject to the preceding sentence, under no circumstances shall a Passenger or any person or entity acting on Passenger’s behalf (i) sell a reservation, cabin, or berth to any other person or entity for more than the price paid by the Passenger, or (ii) offer the reservation, cabin or berth to any other person(s) or entity(s) as a prize or award in a drawing, contest, lottery, sweepstakes, raffle or similar event of any kind; a transfer in violation of this sentence shall not be permitted, and the Primary passenger shall indemnify and hold harmless CTTE from and against any damages, losses and claims suffered by CTTE as a result of a violation by Primary passenger, or any other passenger listed on the reservation, of this paragraph. If a Primary or other passenger wishes to transfer the reservation, cabin or berth to a NEW passenger, the Primary passenger shall send a request in writing using our “Reservation Change Request Form” for approval of this transfer to CTTE, along with (i) the reason for the requested transfer and a statement that the transfer will not violate this paragraph, (ii) the NEW passenger name, and (iii) a completed acceptance of and agreement to these Terms and Conditions from the NEW passenger. If the request is approved by CTTE, the NEW passenger must make full deposit payment amount due based on the above due dates. Once that payment has been made, then the applicable amounts paid by the ORIGINAL traveler will be refunded directly to the original traveler. Any NEW passenger sailing with a reservation transferred to him/her in violation of this paragraph may be denied boarding by CTTE or, in CTTE’s sole discretion, removed by CTTE from the Cruise at any port, at such NEW passenger’s sole cost.
ALL GUESTS BOOKED BEFORE AUGUST 31, 2020 (FROM POSTPONED 2020 SAILING):
- Through April 1, 2022
All cabin transfers and name changes will be complimentary through Friday, April 1, 2022 for all guests originally booked on the 2020 Cruise to the Edge. - April 2, 2022 – May 2, 2022
No changes will be allowed.
ALL GUESTS BOOKED AFTER SEPTEMBER 1, 2020:
- Through May 18, 2021
Each cabin will be entitled to one (1) complimentary name change (excluding Primary passenger) or passenger addition, for second, third or fourth passengers, upon request in writing to Cruise to the Edge. Any additional changes through May 18, 2021 will be assessed a $50 fee for each occurrence. - May 19, 2021 – August 16, 2021
Any changes made to a reservation between May 19, 2021 – August 16, 2021, including but not limited to, the addition of any guest not currently listed on the reservation are $100 per change. - August 17, 2021 – November 15, 2021
Any changes made to a reservation between August 17, 2021 – November 15, 2021 including but not limited to, the addition of any guest not currently listed on the reservation are $150 per change. - November 16, 2021 – March 25, 2022
Any changes made to a reservation between November 16, 2021 – March 25, 2022 including but not limited to, the addition of any guest not currently listed on the reservation are $250 per change. - March 26, 2022 – May 2, 2022
No changes will be allowed.
All reservation changes (name changes and transfers) must be submitted in writing by the Primary passenger using our “Reservation Change Request Form.” Change forms must be submitted by 5:30 pm Eastern Time by the above deadline dates. To request a form, please email CTTE at reservations@cruisetotheedge.com. The date that such written notice of change/cancellation is received will determine the applicable change fee/cancellation fees per the above schedule. Once the change has been approved, all applicable fees will be due within 24 hours. Failure to pay within that 24-hour period will result in a denial of the change request. No exceptions will be made.
