FAQ

ALL passengers are required to be on board NO LATER than 3:00 pm as we will sail at 5:00 pm.

NO EXCEPTIONS will be made for passengers that arrive after 2:00 pm.

For those of you that love crowds, enjoy standing in the hot Florida sun and humidity, prefer to be annoyed by the person behind you that continues to fling his sweat onto you and step on the back of your sandal, arrive at PortMiami early on April 2nd, so you are nice and annoyed by the time you are actually scheduled to check-in.

For those that would prefer to get to the pier, check in relatively quickly in an air-conditioned building, and then quickly proceed onto the ship for a cocktail, please arrive at your designated embarkation time, which you will select during the online check-in process.

ALL passengers are required to be on board NO LATER than 3:00 pm as we will sail at 5:00 pm.

NO EXCEPTIONS will be made for passengers that arrive after 3:00 pm.

The ship returns to Miami on Monday, Thursday, April 8, 2027 at 7:00 am.

Disembarkation will continue until all passengers have cleared customs and debarked.

However, if you are departing on the same day your cruise arrives, we suggest that you schedule your departure flights as follows:

• Miami (MIA): Depart no earlier than 12:00 pm.
• Ft. Lauderdale (FLL): Depart no earlier than 1:00 pm.

You will need to print and/or bring your E-Docs (an electronic version of your boarding pass). These will be available online around 21 days before sailing as well as Proof of Citizenship, usually a passport as it is the easiest and best means for traveling internationally on a cruise.

CLICK HERE for a complete list of the other types of travel documentation that is and is NOT acceptable for cruise travel.

Please keep in mind that the first AND last name on your cruise E-Docs and your Passport or Government Issued Photo Identification MUST be an identical match. Therefore, for those not traveling with a PASSPORT, in the event of a marriage, divorce, etc. additional documents may be needed (ie: marriage certificate).

IMPORTANT TRAVEL UPDATE:

DOMESTIC AIRLINE TRAVEL ID REQUIREMENTS FOR U.S. CITIZENS:

As of May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license or another acceptable form of ID to fly within the United States. REAL ID compliant cards are generally marked with a star located in the upper portion of the card. If you’re not sure, contact your state driver’s license agency on how to obtain a REAL ID compliant card.

For more information on REAL ID and Air Travel, CLICK HERE.

April temperatures in the Caribbean range from an average low of 72-degrees to an average high of 90-degrees. It is suggested that you pack lightweight, “resort casual” clothing — a few swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for shore trips, etc. If you like to exercise or participate in sports, bring any fitness clothing and footwear you may need.

Some of the shows and activities will be taking place outdoors, and there is always the chance of it being windy, cool, or even a little wet. Therefore, we suggest also packing some warmer clothing and light rain gear just to be on the safe side. Also be sure to bring your cameras, batteries and chargers, and enough film or memory cards to capture the entire event. And don’t forget ear plugs for the young ones (or yourself), sunscreen and lip balm.

We recommend that you HAND-CARRY all your travel documents (passports, birth certificates, airline tickets, etc.) medications, jewelry, and any personal items that you may need in a separate carry-on bag. You should NOT put these items into checked luggage as they could become lost and may prevent you from boarding the ship. Also, your luggage may take a few hours before it is delivered to your cabin.

On the last evening of your cruise your luggage will be collected for disembarkation the following morning. You may want to pack a separate overnight bag to accommodate your last evenings’ clothes and toiletries to carry off the ship with you.

No illegal substances (including marijuana products), no sodas, cases of water, no alcohol (excluding wine and champagne) or non-alcoholic beverages, food, weapons, or pets. The use of illegal drugs is strictly prohibited onboard Cruise to the Edge and Norwegian Cruise Line. All US and International laws pertaining to drug use should be respected and will be strictly enforced. Please refer to our Shipboard Etiquette Policy.

Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Keep in mind that airlines may charge for excess or oversize luggage. Charges incurred for excess or oversize baggage are the sole responsibility of the passenger. Each airline has a different limit on the amount of luggage they allow. Check with your air carrier for specific restrictions, such as allowance of weight and any additional charges.

Bring an overnight bag for your last night at sea. NCL Staff will collect your bags the night before you leave the ship, and you will need an overnight bag to carry your night clothes and toiletries.

Per NCL’s policies, passengers may bring factory sealed packaged foods only. No fresh meats, cheeses, fruits, or vegetables are permitted on board.

If guests require packaged foods be brought onboard, please be sure all items are sealed and that the Access Desk is aware.

Passengers are prohibited from bringing any non-alcoholic beverages onboard such as water, soda and juices (either as carry-on or checked luggage) with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula. Open beverages of any kind must be consumed or discarded at the security checkpoint, on embarkation day and at any port of call.

In addition, passengers are prohibited from bringing any alcoholic beverages (excluding wine and champagne) or non-alcoholic beverages onboard.

Passengers may bring up to a maximum of two (2) 750 ml bottles per person of sealed wine and/or champagne on board. These bottles MUST be placed in your carry-on bag ONLY. Passengers agree and understand that bottles that are permitted on board by NCL, regardless of where they are consumed, are subject to a corkage fee of $15 per bottle, which will automatically be charged to the Passengers’ onboard account during embarkation.

PLEASE NOTE: Any Passenger bringing wine onboard will have a much lengthier embarkation process. Passengers will be required to stand in line to fill out a form and declare up to a maximum of two (2) 750 ml bottles of unsealed wine or champagne per person and must agree to pay the corkage fee of $15 per bottle. Bottles are subject to confiscation by NCL for reasons including, but not limited to: (i) attempting to bring more than two (2) bottles of wine or champagne onboard; (ii) having a bottle that is unsealed or that has been tampered with; (iii) any bottle that is non-wine (other forms of liquor or beer); (iv) a bottle exceeding 750 ml; (v) any bottle found in a checked bag; (vi) a Passenger refusing to pay the above corkage.

Many of our artists will be doing Photo Experiences with our guests, however, not all bands or artists will be included in these events. Our professional photographers will capture these images (guests may not use personal cameras or cell phones to take pictures) and they will be available for download free of charge about 2-3 weeks after sailing at www.vipcruisephotos.com. Any autographs, additional photos or other interactions will be at each band/artist’s discretion.*

*Artist participation and the duration of the photo experiences are subject to change.

Yes. Most of our artists will be joining you for the full cruise and performing onboard the ship. However, there may be some cases where an artist needs to join us during the cruise or depart early due to a scheduling conflict or other family commitment.

Most bands will be playing 2 performances. Other artists will be playing at least once and some performing multiple times.

Seating for select main theater performances will be assigned seating. Please note that NOT all shows in the theater will be assigned. Assigned seating shows will be listed as a “Red” or “Blue” show on the concert schedule and will correspond with the Red or Blue colored laminate you receive during embarkation.

The laminate you receive during embarkation will be colored Red or Blue and your seat number will be on the back. Seating will be assigned based on the timestamp of your booking within each category and in the order listed below:

1. Gold VIP in order of timestamp on the reservation.
2. Silver VIP in order of timestamp on the reservation.
3. Bronze VIP in order of timestamp on the reservation.
4. All other stateroom categories will then be assigned based on timestamp regardless of cabin type.

During the reservation process, guests will have the opportunity to make seating requests such as the same color show as friends and seating closer to the stage vs. being in the center of the theater. If you do not make any requests, the Reservations Team will assume being close to the stage is your highest priority. Please also note that requests are not a guarantee, but we will always do our best.

Please understand that once seats have been assigned, we cannot make ANY changes to seating. If you are traveling in a group, please be sure you select the same performance color during the booking process so that we can do our best to accommodate your group.

All other performances will be General Admission and will have first-come, first-served seating.

For more detailed information on the Norwegian Jewel check out NCL’s website by clicking HERE.

For a Virtual Tour of the Norwegian Jewel, CLICK HERE.

Each port of call has multiple shore excursion options that will be available for purchase approximately 45 days prior to our sail date.

A full list of shore excursions can be accessed below:

• Cozumel – CLICK HERE.*
• Harvest Caye – CLICK HERE.*
• Costa Maya – CLICK HERE.*

*Shore excursions, availability and pricing is subject to change at any time.

Yes, feel free to gamble from sunup to sundown as the beautiful NCL Jewel has a casino featuring tables, slot machines and more! Casino will take cash OR you can charge to your cabin account.

Please keep in mind that NCL may be required to close the casino (as well as other shops onboard) while we are in port. For information about NCL’s Casinos, click CLICK HERE.

We will release the schedule of concerts and events a few days before the sailing. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act, and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!

Not a chance! The Jewel offers many dining options on board. CLICK HERE to view complimentary dining options and CLICK HERE for the specialty (surcharge added) restaurant options (These options may be subject to change).

Guests with food allergies should contact the Access Desk to discuss Norwegian Cruise Line’s policies and procedures concerning special diets and your specific allergies as soon as you receive your NCL reservation number. Because the vessels are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing. Any requests inside 45 days cannot be guaranteed. We can arrange to have no sugar and low sodium meals for guests with those specific medical dietary restrictions upon request.

If guests require packaged foods be brought onboard, please be sure all items are sealed and that the Access Desk is aware.

Keep in mind, not all dietary requests can be met, but NCL will always try to accommodate to the extent that it is possible.

Vegetarian Dining – A variety of vegetarian meals are available on all menus in the Dining Room, Garden Cafe, as well as many other dining venues every day. Guests do not need to make a special request for these meals.

Kosher Dining – Kosher for Passover meal requests MUST be received 90 days in advance in order to be accommodated. Please let us know ASAP if you require this accommodation.

Food Allergies – Allergic to nuts, shellfish, eggs or something else? Norwegian Cruise Line will try to accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium.

For an enhanced cellular connectivity experience while sailing, the Norwegian fleet features 4G-LTE and 3G cellular technologies. Most cellular carriers offer cruise packages; contact your cellular service provider to find out what options are available to you. To ensure that the right package and features are activated and that your cell phone is correctly set up, please contact your cellular carrier prior to sailing.

Internet access is available on board either via the Internet Café (deck 7 near the Art Gallery) or via your own personal laptop, cell phone or tablet. Wi-Fi locations throughout the entire ship and in order to access the Internet, you will need to purchase an Internet package. Internet access is based on a shared satellite bandwidth and guests may experience slower connections during peak hours.

For your convenience, all shipboard expenses are charged to your Onboard account. While completing online or in person check in, you will be required to establish your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner’s Club. You may also use your debit card however please be advised that NCL will obtain pre-authorization, as they do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorization amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account, however you must initially establish your account with a credit card.

Using your debit or ATM card

• NCL does not recommend the use of a debit card as payment for your onboard folio.
• Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
• After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
• To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
• Norwegian Cruise Line will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.

Cash/Traveler’s Checks Procedures

• A cash deposit of $150 per person may be placed on your onboard account.
• Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you’d like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess.

**Personal checks will not be accepted, nor can they be cashed on board.

Yes, there is an ATM located on Deck 6 near the casino.

Pre-paid onboard gratuities are included in your cruise fare. However, if you receive excellent service, you may always tip any additional amount you feel.

A 20% gratuity is automatically added to bar service beverages, mini bar items, cabin/room service and spa & salon services. These gratuities may be itemized on your onboard receipt.

Alcoholic beverages will not be sold or served to anyone under the age of 21. CTTE 2027, LLC and Norwegian Cruise Line reserve the right to refuse the sale of alcoholic beverages to anyone. Please refer to Shipboard Etiquette.

For the comfort and enjoyment of guests, NCL ships are designated as non-smoking; however, we recognize that some of our guests do smoke. As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.

INDOOR AREAS

Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapor smoking devices are not permitted in the cigar lounge.

Casino: Active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.

Staterooms: Guests are NOT permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

OUTDOOR AREAS

Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, or children’s pool areas.

The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area.

The designated smoking areas for cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 13 forward port side.

All staterooms have hair dryers. Staterooms do not have irons in them and are not allowed in staterooms. However, please use the laundry/dry cleaning service for all your pressing needs.

Due to the nature of this event, babysitting services are unavailable.

Due to the nature of this event, children’s regularly scheduled activities and services may be extremely limited or unavailable.

Pack ‘N Plays may be available; however, they need to be reserved at least 30 days prior to sailing.

Due to maritime law, however, each cabin is capacity controlled and rollaway beds are not allowed.

**Infants under six (6) months of age are not permitted to sail.

A physician and nurses are on each ship to provide medical care and services at customary charges. These charges will be billed to your onboard account.

Commonly used medications are kept on board and may be prescribed by the ship’s doctor.

Please be aware that onboard medical facilities do not accept normal insurance policies. We highly recommend finding travel insurance that can cover these types of unforeseen circumstances.

Please note: Standard insurance does not cover guests on the ship.

Per NCL’s policies, passengers are prohibited from bringing any non-alcoholic beverages onboard such as water, soda, and juices (either as carry-on or checked luggage) with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula. Open beverages of any kind must be consumed or discarded at the security checkpoint, on embarkation day and at any port of call.

In addition, passengers are prohibited from bringing any alcoholic beverages (excluding wine and champagne) or non-alcoholic beverages onboard.

Passengers may bring up to a maximum of two (2) 750 ml bottles per person of sealed wine and/or champagne on board. These bottles MUST be placed in your carry-on bag ONLY. Passengers agree and understand that bottles that are permitted on board by NCL, regardless of where they are consumed, are subject to a corkage fee of $15 per bottle, which will automatically be charged to the Passengers’ onboard account during embarkation.

PLEASE NOTE: Any Passenger bringing wine onboard will have a much lengthier embarkation process. Passengers will be required to stand in line to fill out a form and declare up to a maximum of two (2) 750 ml bottles of unsealed wine or champagne per person and must agree to pay the corkage fee of $15 per bottle. Bottles are subject to confiscation by NCL for reasons including, but not limited to: (i) attempting to bring more than two (2) bottles of wine or champagne onboard; (ii) having a bottle that is unsealed or that has been tampered with; (iii) any bottle that is non-wine (other forms of liquor or beer); (iv) a bottle exceeding 750 ml; (v) any bottle found in a checked bag; (vi) a Passenger refusing to pay the above corkage.

Drink packages will likely be offered for the 2027 sailing. An email will be sent out 30-45 days prior to sailing with all the information you will need regarding how to book.

As of May 2026, there are NO vaccination, testing or masking requirements to sail aboard Cruise to the Edge.

However, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases, inoculations are recommended but, in some circumstances, they are required. We recommend that you check with your healthcare professional, or a Travel Medicine Specialist certified by the WHO for guidance. CTTE and NCL shall be entitled to take such health precautions as may be recommended by CDC and/or WHO, such as, for example only, taking your temperature at any time and performing other tests recommended to prevent the s spread of communicable disease. Other informational resources can be accessed at the Center for Disease Control and Prevention’s Traveler’s Health website or toll-free at 1-877-FYI-TRIP, and the World Health Organization website.

Cruise to the Edge staff and guests will be required to follow any and all health & safety protocols that have been put in place by NCL, the CDC and/or state and local governments within our itinerary at the time of our sailing. This applies to COVID-19, other illnesses and diseases, and other events. Guests understand that these protocols are subject to change at any time and all guests must comply or they will be denied boarding. This includes, but is not limited to vaccinations required, testing requirements (as set forth in greater detail below), and masking.

IMPORTANT: Regardless of requirements at the time of sailing, ALL guests will be required to comply. There are absolutely NO REFUNDS under any circumstances and regardless of any representations made on the NCL website. We are a charter and refund policies for standard cruises do not apply to charter clients. Therefore, we highly suggest you purchase travel insurance!

For up to date information on NCL’s Health & Safety Requirements, CLICK HERE.

Cruise to the Edge staff and guests will be required to follow any and all health & safety protocols that have been put in place by NCL, the CDC and/or state and local governments within our itinerary at the time of our sailing. This applies to COVID-19 and other illnesses and diseases. Guests understand that these protocols are subject to change at any time and all guests must comply or they will be denied boarding. This includes, but is not limited to vaccinations required, testing requirements, and masking.

For the safety of passengers and crew, CTTE and NCL will endeavor to comply with recommendations of the Centers for Disease Control and Prevention (CDC) on the Cruise to the extent practicable. You agree to comply with all standards of conduct, rules and regulations, protocols, and travel restrictions imposed by CTTE and/or NCL (whether imposed before or during the Cruise) in order to help prevent the spread of illnesses/diseases, including, without limitation, the following (and which are subject to change based on CDC recommendations):

1. While vaccination is not currently required, this is subject to change based on CDC recommendations.
2. While testing prior to embarkation is not currently required, this is subject to change based on CDC recommendations.
3. Submit to health screening and/or testing at any time during the Cruise, including prior to boarding and/or re-boarding
4. If requested at any time by CTTE and/or NCLP for safety purposes, practice social distancing on board the ship at all times, including during musical performances (i.e., maintain at least 6 feet of separation between you and crew, performers, and guests not in your family/party).
5. Wash your hands frequently.
6. Conform to rules that limit the size of crowds and audiences on the Cruise.
7. Report any illness or symptoms to CTTE.
8. While masks are not currently required, this is subject to change based on CDC recommendations.

For the safety of persons on the Cruise, if Passenger believes he/she has contracted a communicable illness or disease during the Cruise, Passenger shall report this to the CTTE Hospitality Desk. Similarly, if Passenger contracts or shows evidence of a communicable disease within 3 weeks after the end of the Cruise, Passenger is requested to advise CTTE by emailing the reservations team at: reservations@cruisetotheedge.com, so that CTTE can comply with appropriate health-authority guidelines.

If Passenger contracts or shows evidence of a communicable disease or illness while on the Cruise, Passenger agrees to follow procedures established by CTTE and NCL to ensure the safety of other persons on the ship, including but not limited to, quarantining of Passenger for the remainder of the Cruise.

If a threshold level of disease that the vessel Master or NCL deems unsafe to passengers is detected onboard the Cruise ship during your voyage, the voyage will end immediately, the ship will return to the port of embarkation, and your subsequent travel, including your return home, may be restricted, or delayed. Health and safety protocols, guest conduct rules, and regional travel restrictions are constantly evolving and are subject to change without notice.